Terms · Malaysian law

Terms of use and services

Last updated 02 September 2026.

These terms govern use of https://brandswithpurpose.life/ and, where a proposal is accepted, the professional marketing and purpose-led brand-strategy services of Brands With Purpose Sdn. Bhd. Malaysian law applies. The courts of Malaysia have jurisdiction, without limiting any non-excludable rights you may have. If a proposal or engagement letter is signed, that document takes precedence over this page for the scoped work.

Who we are

Brands With Purpose Sdn. Bhd. is a Malaysian private company operating a Penang brand studio at Suite 12-A, Menara Boustead Penang, 39 Jalan Sultan Ahmad Shah, 10050 George Town, Pulau Pinang, Malaysia. Telephone +60 4-227 5390. Email hello@brandswithpurpose.life. Hours Monday to Friday, 09:00–18:00 MYT.

What we provide

We provide professional marketing and communications services from Malaysia. That work includes purpose-led brand strategy, a positioning framework, brand narrative, message hierarchy, campaign architecture, channel mix, creative direction, story arc, audience segmentation, editorial calendar, brand system, launch plan and integrated communications. Engagements are structured as sprints, projects, partnerships, retainers, advisory or diagnostics, as described on ways of working. We sit with founders, marketing leads and brand managers. The studio is a professional services practice, not a software licence, not a course, and not a media-buying marketplace. Purpose here means brand purpose and positioning craft for organisations — not life coaching, not religious instruction, and not environmental claims we have not been hired to evidence.

Work is performed from the George Town studio unless a proposal names another arrangement. ASEAN campaigns are planned from that Malaysian base. Heritage-city context and a regional market reading are part of ordinary craft. We write documents, hold sittings, and give direction that a client team can keep. We do not take over a client’s legal, financial or operational duties.

What these pages are

The public website describes capabilities and process. It is not an offer to the world at a stated price. It is not a prospectus. It is not financial advice. Beginning a conversation through the form is a request to talk, not the formation of an engagement. An engagement exists when both sides have agreed a written scope.

Your part

You remain responsible for marketing decisions, spend, claims you make in the market, and approvals. You warrant that materials you give us are yours to use or that you have rights to use them. You will nominate a person who can take decisions in MYT working hours. You will not ask the studio to invent testimonials, fabricate dashboards, or publish numbers that did not happen. You will review drafts in the windows we agree so the channel mix can still ship inside the launch plan.

Money and paper

Fees, timelines and deliverables are set in a proposal. This site does not publish ringgit amounts. Payment terms in a proposal are part of the contract once accepted. Late or missing inputs from the client move the calendar. We may pause work if invoices remain unpaid beyond the stated terms. Agreed expenses are billed as set out in the proposal.

Intellectual property

Until invoices for a phase are paid, working files remain the studio’s. On payment of the relevant phase, you receive a licence (or assignment, if the proposal says so) to use the deliverables for the brand named in the scope. Our methods, letters and purpose-line structure remain ours. You may not resell our documents as a generic kit. We may describe the work in anonymised, qualitative form (“a Penang hospitality group”) without metrics, unless a proposal forbids even that.

Quiet

Both sides will keep confidential information confidential, except where disclosure is required by law or is already public without a breach. Sittings at Menara Boustead Penang are treated as confidential working papers.

Using the site

You may browse these pages for lawful purposes. You may not attack the host, scrape the site in a way that degrades service, or submit automated notes through the decoy-aware form. We may rate-limit posts (five per fifteen minutes) and we may ignore traffic that is clearly hostile. Content is provided as general information about the studio. Photographs, type and marks on this site are owned by us or used under licence; do not copy the site as a template for another business.

The conversation form

The form on contact.php posts to /send.php on this domain. Required fields are name, email, message and PDPA consent. Mail is sent to hello@brandswithpurpose.life. We reply within one business day on a reasonable-efforts basis during MYT hours. A thank-you state means we received a valid field set (or treated a decoy fill as a silent success). It does not, by itself, create a contract.

Professional-services notice

Our engagements are professional communications services. Purpose, positioning, campaign architecture, creative direction and channel planning are the materials of the work. A clearer brand spine and a more coherent campaign are what the studio is hired to shape. Lead volumes, sales, rankings, follower growth and advertising performance are commercial variables that sit with the client. This remains a professional services relationship, not an investment product and not financial advice.

Limitation

To the extent Malaysian law allows, our liability for public-site use is limited to re-supply of the information or a reasonable cost of re-supply. For contracted work, liability is limited as the proposal states, and in any event to the fees paid for the phase giving rise to the claim, except where the law does not allow a limit (for example, fraud). We are not liable for lost profits, lost data, or indirect loss that was not a reasonably foreseeable result of a breach. Nothing here excludes liability that cannot be excluded.

Cadence, holidays and change of scope

Sprints occupy a named window. Projects follow a season you already hold. Retainers meet monthly in MYT. Advisory and diagnostic paths are concentrated readings. If you ask for rooms that were not in the engagement path, we will write a change note before drawing them. Silence is not a change order. Malaysian public holidays at the George Town studio move timelines by the length of the close. ASEAN campaign dates that fall on a Malaysian holiday are still planned on MYT unless the proposal names another clock.

People

During an engagement and for six months after, you will not hire the studio’s named contractors away from us for the same brief without a conversation. We will not hire your in-house lead away from you for the same brief. Ordinary public recruitment is not a breach. This clause is about raiding a live engagement, not about the northern-region labour market in general.

Third parties

Google Maps is embedded on the conversation page. Google Fonts may be loaded to render type. Those vendors have their own terms. The studio is not responsible for their outages. Hosting and email infrastructure are provided by commercial suppliers.

Severability

If a clause is unenforceable, the rest remains. For website use, these terms plus the privacy and cookie pages are the entire public agreement. For paid work, the signed proposal is the entire agreement for that scope, together with these terms where the proposal is silent.

Revisions and contact

We may revise these terms. The date above is the latest version. Questions: hello@brandswithpurpose.life or the George Town address. Related pages: privacy, cookies, legal notice.